Privacy policy

Void Tensei operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

Our store runs on Shopify, which powers the platform that enables us to bring you these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, browse our collections, place an order, or otherwise interact with Void Tensei.

If there is a conflict between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing our Services, you confirm that you’ve read and understood how we handle your data, as described below.

Personal Information We Collect

When we say “personal information,” we mean details that can identify you or be linked to you. This does not include anonymous or de-identified data. Depending on how you interact with our store, we may collect:

Contact details: name, billing/shipping address, phone number, and email.
Payment details: credit/debit card information, transaction history, and order confirmations.
Account information: username, password, preferences, and settings.
Shopping activity: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
Customer support interactions: messages or details you provide when contacting us.
Device & usage data: IP address, browser type, device info, and interaction with our website.

How We Use Your Information

We use your personal information to:

Provide and improve our Services (process payments, fulfill orders, manage accounts, shipping, returns, and exchanges).
Personalize your shopping experience (recommend products, remember preferences, send notifications).
Communicate with you (customer support, service updates, account messages).
Market responsibly (send promotional emails or show relevant ads – with the option to opt out).
Ensure safety (fraud prevention, account authentication, and securing transactions).
Comply with legal obligations where required.

How We Share Information

We may share your personal information with:

Shopify (our platform provider).
Service providers (payment processors, shipping partners, IT and analytics providers).
Marketing partners (to deliver tailored advertising, if you’ve consented).
Legal authorities (where required by law).
Business transfers (e.g. in case of merger, sale, or restructuring).

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Request a copy of your data (data portability).
Opt out of promotional communications at any time.
Object to or restrict processing of your data in certain circumstances.

If you are based in the UK or EU, you also have additional rights under GDPR, such as withdrawing consent or lodging a complaint with your local data authority.

Data Security & Retention

We take steps to protect your personal data, but no system is 100% secure. Data is retained only as long as necessary for providing our Services, complying with legal obligations, and resolving disputes.

Third-Party Links

Our store may contain links to external websites or platforms. Please review their privacy policies, as we are not responsible for the handling of your data outside Void Tensei.

Children’s Data

Void Tensei is not directed to children, and we do not knowingly collect data from individuals under 16.

Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted here with the revised date.

Contact

If you have any questions or requests regarding your personal data, please reach out:

Email: voidtenseiwear@gmail.com

Void Tensei is the data controller of your personal information.